FAQs
Can I cancel my order?
You can cancel your order free of charge! You must cancel your order before it is shipped. If the item has already been shipped, please use our easy returns system to get a full refund.
I entered an incorrect address, what do I do?
If you have misspelled or automatically entered an incorrect address, simply reply to your order confirmation email and confirm. Once you have double-checked that the address you entered is incorrect, you can notify us by email at purchasing@discountceramicsleicester.co.uk. If the address given is incorrect, we can change the address to the correct address within 12 hours. After 12 hours of incorrect submission, no refund will be made.
I have a question that is not answered, Can you please help me?
Absolutely! We are here to help you make your home beautiful! Please send us an email to purchasing@discountceramicsleicester.co.uk, and we will be happy to help you.
We receive a large number of emails. For a quick response, please include your order number and clearly describe the problem. Thank you.
Do you offer any promotions or discounts?
Right now we're not offering any of them. Please sign up for our newsletter to stay up-to-date on our latest offers.
Is the information I provide on your website secure?
Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. Your credit card number won't be saved by us, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!
What type of payment method do you accept?
We accept Visa, Mastercard, Klarna, American Express, Discover, Diners Club, Union Pay, Google Pay, Maestro, Shop Pay, and Apple Pay.
Does The Discount Ceramics Online offer a quality guarantee for each and every item sold?
Absolutely! If you find any product flaws, do let us know immediately! We go above and beyond to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it!
Products Availability:
We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you an alternative choice or inform you if the item is expected to be back in stock.
Legal Advisory – Colour Representation Disclaimer
All colours, shades, and finishes displayed on this website, in digital previews, or in any online materials are provided for illustrative purposes only. Due to variations in device screens, monitor calibration, display settings, lighting conditions, and digital rendering processes, the colours shown online may not accurately represent the final physical product.
By proceeding with an order or relying on any online representation, the user acknowledges and accepts that the final delivered product may differ in colour, shade, tone, or finish from what is displayed digitally. Such differences do not constitute a defect, misrepresentation, or failure to deliver as described.
The company makes no guarantee that the colours displayed on any device will precisely match the final manufactured or delivered product. Customers are encouraged, where colour accuracy is critical, to request physical samples or swatches prior to placing an order.
The company shall not be held liable for any claims, damages, losses, or dissatisfaction arising from colour discrepancies between digital representations and the final product.
Contact Information:
Email: purchasing@discountceramicsleicester.co.uk
Phone Number: +44 116 276 2249
Address: 117 Barkby Road, Leicester, LE4 9LG United Kingdom